Frequently Asked Questions (FAQs)
Orders & Returns
How do I place an order?
Simply add your chosen items to the cart and follow the checkout process. We accept most major payment methods and offer a secure, streamlined experience.
Can I change or cancel my order?
If your order hasn’t been shipped, we’ll do our best to accommodate changes. Contact us at admin@codeblak.com.au as soon as possible.
What’s your return policy?
We offer 30-day returns on all full-priced items. Products must be unworn, unwashed, with tags and original packaging. For more details, visit our Returns Policy.
How do I start a return?
Email us at admin@codeblak.com.au with your order number. If approved, we’ll send return instructions. Please note that return shipping costs are the responsibility of the customer, and our return address will be provided upon acceptance of your return.
Can I return sale items?
Unfortunately, sale items and gift cards are non-returnable unless faulty.
Shipping
Where do you ship?
We currently ship Australia-wide. International shipping is coming soon — sign up to our newsletter to stay in the loop.
How much does shipping cost?
Shipping is free for orders over $140. For orders under $140, standard rates apply and are calculated at checkout.
How long will my order take to arrive?
Standard shipping typically takes 5–12 business days, depending on your location. Express shipping is available at checkout.
Sizing & Fit
How do I choose the right size?
Size guides can be found on each product description page. If you're between sizes, we generally recommend sizing up for comfort — or sizing based on your preferred fit.
Are your scrubs unisex or gender-specific?
Our LuxeFlex™ collection features tailored unisex fits, designed to flatter a range of body types. Each product page includes fit guidance to help you decide.
Do your pants run true to size?
The LuxeFlex™ Cuffed Scrub Pants run true to size, while we recommend sizing down in the LuxeFlex™ Straight Leg Scrub Pants if you prefer a closer, more contoured fit.
Product Care
How should I wash my CODE.BLAK™ scrubs?
Our scrubs are made from a premium polyester blend and are machine washable in cold water. Wash with like colours and avoid bleach. Tumble dry on low or hang to preserve shape and colour. Do not dry clean or bleach. Refer to care label on garment for further details.
Will the fabric shrink or fade?
No, our LuxeFlex™ fabric is designed to retain its shape and colour even after repeated washing. Always follow the care instructions on the garment label.
Are your scrubs wrinkle-resistant?
Yes! LuxeFlex™ is wrinkle-resistant, so you can stay polished all shift long no ironing needed.
Discounts & Gift Cards
Do you offer discounts?
We occasionally run promotions and exclusive offers. Sign up to our newsletter and follow us on our socials to stay in the loop.
Can I buy a gift card?
Gift cards are coming soon. Sign up to our mailing list to be the first to know when they launch.
Can I use more than one discount code?
Only one promo code can be applied per order unless otherwise stated.
About CODE.BLAK™
Who is CODE.BLAK™ for?
We design fashion-forward, performance scrubs for modern healthcare professionals who want to feel confident, comfortable, and empowered on shift.
What makes CODE.BLAK™ different?
From our proprietary LuxeFlex™ fabric to our elevated fits and utility-driven details, we’re redefining what scrubs can be. It’s functional fashion made for purpose.
Where is CODE.BLAK™ based?
We’re proudly Australian-owned and based in Victoria. We exist to support the people behind the profession.
How can I stay connected?
Follow us on our socials below, subscribe to our newsletter, or email us at admin@codeblak.com.au.