Refund policy

Returns & Exchanges

At CODE.BLAK™, we want you to feel confident in every purchase. If something isn’t quite right, we offer a 30-day return policy from the date your order is delivered.

Eligibility for Return

To be eligible, items must be:

In original condition — unworn, unwashed, and unused
With all original tags and packaging intact
Accompanied by proof of purchase

Please note: Items returned without prior authorisation or that do not meet the above conditions will not be accepted.

How to Start a Return

To initiate a return, please email us at admin@codeblak.com.au with your order number and reason for return.

Once your return is approved, you’ll receive return instructions and the return address.

Customers are responsible for covering return shipping costs. We recommend using a tracked service such as Australia Post.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll work quickly to resolve the issue at no cost to you.

Non-Returnable Items

We do not accept returns on:

Sale or clearance items
Gift cards

Exchanges

Need a different size or colour? The fastest option is to return your item and place a new order. Once your return is received and approved, we’ll process your refund.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or payment provider to process the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at admin@codeblak.com.au.